FAQ

What Ponta Fire sells?

Ponta Fire sells items exclusive in Brazil, such as TCG trading cards, books and much more.

Where Ponta Fire sells?

Ponta Fire used to sell on eBay with its own store but this store is now closed. We have transitioned from the eBay store to our own website. That being said, we sell on our own website only.

What is Ponta Fire Operating Hours?

Monday - Friday | 08:00 AM - 18:00 (EST)

What was the rating from Ponta Fire on eBay?

Ponta Fire had a 98.6% rating with more than 900 products sold after 2 years. You can check PontaFire feedbacks on eBay clicking here. 

What are some of the feedbacks from Ponta Fire on eBay?

Here are 10 of Ponta Fire's last feedbacks:

"A+ seller"

"Packed well, amazing condition and great prices!"

"Arrived in perfect condition! 6 stars! Thank you so much!"

"Fantastic seller."

"OK"

"Cards came in excellent condition."

"Item exactly as described. Shipping took a little while but it arrived nonetheless and I would be happy to order from again. Good communication too!"

"Great seller, very understanding!"

"Great seller! Card(s) arrived quickly, securely, and in accurate condition. Thank you! :)"

"I have received the goods safely. It was a wonderful deal. Thank you very much."

What types of Pokémon TCG cards do you offer?

Ponta Fire specializes in a curated selection of Pokémon Trading Card Game (TCG) cards, including popular items such as the Area Zero Underdepths and Alcremie from the Stellar Crown collection. Our offerings cater to both collectors and players, ensuring a diverse range of high-quality cards.

 

What countries do you ship to?

Ponta Fire is currently shipping to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and United States. 

If your country is not on the list above, tell us clicking here.

 

Are your Pokémon cards officially licensed?

Yes, all the Pokémon TCG cards available at Ponta Fire is a reseller from Copag, the licensed manufacturer of Pokémon TCG Brazil.

Can I find rare items at Ponta Fire?

Yes, Ponta Fire offers a selection of sought-after items, including rare items from popular collections or books in Portuguese. Our inventory is curated to include cards that are valuable to both collectors and players. Check our website regularly to look for drops.

How does Ponta Fire ensure the quality of its products?

We prioritize quality by offering only officially licensed Pokémon TCG cards. Each product is carefully selected to ensure that it meets the expectations of our customers, both in terms of visual appeal and value.

How does Ponta Fire ships its products?

We prioritize the safe delivery of your products. We take great care to package each item securely to prevent damage during transit. Our packaging process includes:

• High-quality materials: We use sturdy, protective materials like cardboard boxes, bubble wrap, and/or packing peanuts to safeguard your products.
• Careful handling: Our team handles your orders with the utmost care to minimize the risk of damage during packing and shipping.
• Rigorous quality checks: Before your order is shipped, we conduct thorough quality checks to ensure that it is packaged correctly and securely.

Since we ship our products worldwide, we understand the importance of reliable and safe delivery. We treat every shipment as if it were our own, and we are committed to providing you with a positive shopping experience.

What is the official tracking website for products shipped by PontaFire?

 

We ship all our products using Brazil Correios, and the tracking number will be added to your order as soon as it's shipped.

With the tracking number at hand, the official tracking website for products shipped by PontaFire is https://rastreamento.correios.com.br/

How does Ponta Fire ensure the quality of its products?

We prioritize quality by offering only officially licensed Pokémon TCG cards. Each product is carefully selected to ensure that it meets the expectations of our customers, both in terms of visual appeal and strategic value.

Do you offer cards in languages other than Portuguese?

Currently, our selection is focused on providing Pokémon TCG cards in Portuguese. This unique offering allows enthusiasts to enhance their collections with cards that are visually stunning and strategically valuable in their preferred language.

What is your return policy for items?

We have a 14-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Please note that trading cards are generally non-returnable..

How long does shipping take?

Shipments may take up to 14 days for handling and up to 30 days in transit. Each order will have a tracking number available once it is shipped, allowing you to monitor its progress.

Here is a breakdown of our delivery time:

Order Cutoff Time: 06:00 PM (BRT time)

Order Handling Time: 1-14 Days

Transit Time: 3-30 Days

Can I track my order?

Yes, every order shipped from Ponta Fire will include a tracking number. You can use this tracking number to monitor the status of your shipment through your country's local post office.

What should I do if I receive a damaged or incorrect item?

Our shipments pass through rigorous processes to guarantee you receive exactly what you bought. If you receive a damaged or incorrect item, please contact us immediately at pontafirestore@gmail.com. We will evaluate the issue and work to resolve it promptly. Please remember to record opening the package from the moment you receive it.

Do you accept international orders?

Yes, we accept international orders to more than 20 countries worldwide. However, please be aware that shipping times may vary based on the destination country and local postal services.

What payment methods do you accept?

Ponta Fire currently accepts Paypal as a payment only. We are working to bring various payment methods, including major credit cards and other secure online payment options. Please check the payment section during checkout for available options.

What city is Ponta Fire located?

Ponta Fire is located in Belo Horizonte/Brazil.

How can I contact customer support?

You can reach our customer support team by emailing us at pontafirestore@gmail.com. We are committed to assisting you with any inquiries or concerns you may have regarding your order or our products. 

Want to contact us by phone: +5531988428034

Or send us a letter to our address: